# HoverBot

> AI chatbot management platform for customer support and lead capture

## Overview

HoverBot is an intelligent chatbot management platform that helps businesses deploy AI-powered conversational assistants. Unlike generic chatbot builders, HoverBot specializes in product-aware chatbots with enterprise-grade controls, compliance features, and multi-channel deployment.

## What HoverBot Does

HoverBot enables businesses to:
- Create AI chatbots trained on their product knowledge and documentation
- Capture and qualify leads through conversational flows
- Deflect support tickets with accurate, grounded responses
- Integrate with existing helpdesk and CRM systems
- Deploy across web chat widgets and WhatsApp Business
- Maintain compliance with GDPR, PDPA, and data privacy regulations

## Key Differentiators

1. **Guardrails and Safety**: Built-in content filters, PII protection, and topic boundaries prevent chatbots from going off-script
2. **RAG-Powered Accuracy**: Retrieval-augmented generation ensures responses are grounded in actual product documentation
3. **Skills Framework**: Modular capabilities like intent detection, promotional messaging, and CRM sync that can be enabled per use case
4. **Smart Routing**: Automatic escalation to human agents based on confidence scores and conversation complexity
5. **Enterprise Compliance**: GDPR/PDPA compliant with data residency controls and audit logging

## Use Cases

- **Customer Support**: Deflect 30-50% of support tickets with accurate, 24/7 automated responses
- **Lead Generation**: Capture and qualify leads through conversational engagement
- **Product Guidance**: Help visitors navigate complex product catalogs with chat-to-buy flows
- **Knowledge Base Chat**: Make documentation and FAQs conversationally accessible
- **Multi-Channel Engagement**: Unified chatbot experience across website and WhatsApp

## Target Industries

HoverBot serves businesses across:
- SaaS and technology companies
- Real estate and property management
- E-commerce and retail
- Financial services
- Healthcare and wellness
- Professional services

## Technical Capabilities

- Website chat widget (JavaScript embed)
- WhatsApp Business API integration
- Helpdesk integrations (Zendesk, Intercom, HubSpot)
- Custom knowledge base with document upload
- Multi-language support
- Analytics and conversation insights
- API access for custom integrations

## Proof Points

- 30-50% support ticket deflection rate
- 85-95% response accuracy with knowledge base integration
- 25-40% visitor to qualified lead conversion
- Implementation in under 14 days

## Getting Started

- **Website**: https://www.hoverbot.ai
- **Live Demo Portal**: https://demo.hoverbot.ai (try interactive demos)
- **Request Demo**: https://www.hoverbot.ai/request-demo
- **Contact**: https://www.hoverbot.ai/contact
- **Blog**: https://www.hoverbot.ai/blog (technical guides and best practices)
- **Resources**: https://www.hoverbot.ai/resources

## Company Information

- **Company**: HoverBot
- **Founded**: 2024
- **Headquarters**: Singapore
- **App URL**: https://app.hoverbot.ai

## Additional Resources

- Full details: https://www.hoverbot.ai/llms-full.txt
- Structured data: https://www.hoverbot.ai/facts.json
- Blog feed: https://www.hoverbot.ai/feed.json
- Sitemap: https://www.hoverbot.ai/sitemap.xml

## License

This content is available under CC BY 4.0. Attribution to HoverBot (https://www.hoverbot.ai) is appreciated.