Integration Guide Planned native connector
Zendesk Integration Guide
HoverBot does not connect to Zendesk directly yet. Here is what works today and what is planned.
There is no native Zendesk connector yet
HoverBot does not ship a Zendesk integration today; a direct connector is planned. Nothing on this page is a feature you can switch on to push data into Zendesk.
What works today
- Your team can take over a conversation and reply from the dashboard inbox.
- A conversation can be escalated by email; the email links to a page where your teammate replies to the visitor.
- HoverBot runs alongside Zendesk without replacing it, so tickets stay in Zendesk as they are today.
What is planned
A direct Zendesk connector is planned and has no release date. HoverBot does not send data to Zendesk automatically, and it does not offer outbound webhooks.