Privacy Policy

HoverBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [hoverbot.ai] and use our services, including our AI chatbot platform (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name, email address, phone number, and company information when you create an account, request a demo, or contact us
• Billing information and payment details when you subscribe to our services
• Information you provide when you communicate with our customer support team
• Information you provide when you respond to surveys or participate in promotions

Usage Information

We also collect information about how you use our Services:

• Log data, including your IP address, browser type, operating system, referring/exit pages, and timestamps
• Device information, including device identifiers and settings
• Usage patterns, including features used, time spent on the platform, and interaction with our AI chatbots
• Content you upload to train your AI chatbots, including knowledge base documents and custom responses

End-User Data

When your customers or users interact with the AI chatbots you create using our platform, we may collect:

• Conversation content and queries submitted to the chatbot
• Information voluntarily provided by end-users during conversations, such as contact details or preferences
• Usage metrics and analytics related to chatbot interactions

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• To provide, maintain, and improve our Services
• To develop new features, products, and services
• To train and improve our AI models and algorithms
• To respond to your requests, questions, and feedback

Business Operations

• To process transactions and manage your account
• To send administrative information, such as updates to our terms, conditions, and policies
• To communicate with you about products, services, offers, and events
• To provide customer support and respond to inquiries

Research and Analytics

• To analyze usage patterns and trends
• To monitor and analyze the effectiveness of our Services
• To conduct research and development for future improvements

Legal and Security Purposes

• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, or safety of HoverBot, our users, or others
• To comply with legal obligations and resolve disputes

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security Measures

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Monitoring for suspicious activities
• Employee training on security and privacy practices

We use cookies and similar tracking technologies to track activity on our Services and to hold certain information.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our Services, such as session management and security
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed

Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features or services of our Services.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Services do not currently respond to "Do Not Track" signals.

We may share your information with third parties in certain circumstances:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

Business Transfers

If HoverBot is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your personal information with third parties when we have your consent to do so.

Depending on your location, you may have certain rights regarding your personal information:

Access and Update

You can access and update certain information about your account through your account settings. You may also contact us directly to request access to, correct, or delete any personal information that you have provided to us.

Data Portability

In some jurisdictions, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

Deletion

You may request deletion of your personal information. Please note that in some cases, we may retain certain information as required by law or for legitimate business purposes.

Objection and Restriction

You may have the right to object to or request restriction of processing of your personal information.

Withdraw Consent

If we are processing your personal information based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us directly.

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in the United States, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers and partners, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If you have any questions about this Privacy Policy, please contact us:

• By email: hi@hoverbot.ai