Trust Center
Data Use, Security, and Compliance
This page summarizes how HoverBot handles customer data, model training controls, retention, service reliability, and compliance progress.
Data Use Policy
Last reviewed: March 2026
- Customer conversation data belongs to the customer account owner.
- Data is processed to provide chatbot responses, analytics, and support workflows.
- Model-improvement usage is controlled at tenant level. Accounts can request exclusion from model improvement processing.
- Sensitive values are redacted by policy rules before downstream model calls when configured.
Retention Schedule
Last reviewed: March 2026
| Data Type | Default Retention | Notes |
|---|---|---|
| Conversation transcripts | 30 days | Adjustable by contract on enterprise plans |
| Operational logs | 12 months | Used for security and incident investigations |
| Lead capture exports | Per destination system policy | Governed by CRM/helpdesk retention settings |
Security Controls
Last reviewed: March 2026
- Encryption in transit and at rest
- Role-based access controls and audit logs
- PII masking and guardrail enforcement options
- Incident response triage with security contact workflow
Uptime and Reliability
Last reviewed: March 2026
HoverBot targets 99.9% monthly availability objective for production services. Public uptime metrics and incident summaries are shared through customer support channels while we finalize a dedicated public status page.
Enterprise SLA terms are available through contractual agreements.
Compliance Status
Last reviewed: March 2026
- GDPR and PDPA operational controls in place
- SOC 2 Type II readiness work in progress
- Quarterly policy and control review cadence
Compliance Roadmap
Last reviewed: March 2026
GDPR + PDPA controls (operational)
Retention, access governance, and policy controls are active in current operations.
SOC 2 Type II (target: H2 2026)
Readiness workstream in progress with controls and evidence collection.
ISO 27001 (evaluation phase)
Scoping and sequencing decisions are being evaluated after SOC 2 milestones.
Evidence for Published Claims
Last reviewed: March 2026
- Chatbot Benchmark Methodology for metric definitions, sample windows, and confidence notes.
- E-commerce Support Automation - measured backlog, CSAT, and response-time outcomes.
- Real Estate Lead Qualification - measured conversion, booking rate, and speed-to-contact outcomes.
- SaaS Onboarding Automation - measured activation and onboarding support outcomes.
Questions or requests
For data-processing questions, model training opt-out, or security documentation requests, contact our team and reference “Trust Center”.