Launch product-aware chatbots that capture leads, answer product questions, and escalate to humans when it matters.
Built specifically for marketplaces and ecommerce teams, HoverBot brings guardrails, analytics, and privacy together in one place.
We're currently inviting a small group of marketplaces and ecommerce teams to join our design partner program.
Hello! I'm Hover, your guide to HoverBot. How can I help you today?
Hi there!
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Each outcome below ties to a specific team. Tap a card to see how HoverBot delivers it.
For: Support Lead
Automate routine questions so your team focuses on the tickets that actually need a human touch.
For: RevOps
HoverBot guides visitors from “do you ship to X?” to “here’s your quote” and pushes clean context straight to your CRM.
For: Ops
Scale to thousands of concurrent conversations. When a case needs a human, it hands off with full context attached.
For: Product Manager
Dashboards surface unresolved intents and knowledge gaps so every release is measurably better than the last.
For: Growth
One chatbot handles English, Spanish, and Mandarin at the same time — no separate models to train or maintain.
Evidence source: Multilingual architecture guide
For: Legal & Trust
Topic allowlists, PII masked before it reaches the model, and auditable logs for every conversation.
Each skill turns your chatbot into a working member of the team. Choose from chat-to-buy, lead generation, or product support to match your business goals.
HoverBot understands your product catalog and guides customers from browsing to purchase with personalized recommendations and intelligent upsells.
Suggests relevant products based on customer needs and preferences
Increases order value by recommending complementary items
Routes ready buyers to checkout or connects them with sales team
Hi! I'm here to help you find the perfect product. What are you looking for today?
I need a laptop for video editing and design work.
Perfect! Based on your needs, I recommend the Pro Studio 15 — it has a powerful processor, 32GB RAM, and a dedicated graphics card ideal for creative work. It's $1,899.
That sounds great! What else would I need?
I'd recommend adding a USB-C Hub ($79) and an External SSD ($149) for extra storage. Together with the laptop, that's $2,127. Want me to add these to your cart?
Yes, please!
Perfect! I've added everything to your cart. Would you like to proceed to checkout, or would you prefer to speak with a sales specialist about financing options?
Everything you need to build, control, and improve intelligent chatbots at scale. From safety guardrails to team collaboration, each feature is designed to keep your operations running smoothly.
Human-in-the-loop for sensitive topics
Complex or sensitive conversations are automatically escalated to a human agent. This ensures customers always receive the right level of care.
PII masking by default before anything reaches the model
Personal information such as emails, phone numbers, and addresses is automatically redacted before it reaches the AI model. As a result, your data stays private.
Full audit logs of changes and conversations
Every conversation, configuration change, and bot action is recorded. This gives your team a complete audit trail for compliance and quality reviews.
Real-time monitoring to see what customers actually ask
View live conversation data to understand customer needs as they happen. For instance, you can spot trending questions and update your knowledge base accordingly.
Unanswered questions automatically flagged for review
When the bot cannot confidently answer a question, it flags the gap automatically. Your team can then review and add the missing information quickly.
Knowledge base insights to surface gaps and weak spots
HoverBot analyzes response quality and identifies weak areas in your content. As a result, you know exactly which articles or FAQ entries to improve next.
Role-based access so each team sees only what they need
Assign permissions by role so marketing, support, and engineering each get a tailored view. This keeps workflows focused and secure.
Shared workspace for sales, support, and product to collaborate
All teams work from one shared dashboard. For example, sales can see lead conversations while support reviews escalated tickets in the same workspace.
Analytics to track usage, resolution rates, and lead quality
Measure what matters with built-in analytics. Track resolution rates, lead conversion, and customer satisfaction to continuously improve your chatbot.
Get started with HoverBot in four simple steps. Need help? Contact our support team.
Set up your chatbot, pick its personality, and match it to your brand.
Connect your docs, FAQs, and APIs. Define guardrails and escalation rules.
Turn on lead generation and product support skills to handle real workloads.
Drop the widget on your site, watch conversations in real time, and improve based on analytics.
<!-- HoverBot Widget Code -->
<script>
window.HOVERBOT_CONFIG = {
botId: "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
nonce: "hb-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
}
</script>
<script async src="https://cdn.hoverbot.ai/widget.js"></script>HoverBot adapts to your specific business needs. Whether you run a marketplace, manage a sales team, or lead customer support, here is how HoverBot fits into your workflow.
Convert product questions into carts, quotes, and purchases. HoverBot provides intelligent product recommendations and guided buying flows, so customers find what they need faster.
Convert website visitors into qualified leads without extra effort. HoverBot identifies buying intent and collects contact information naturally during conversations, so your pipeline stays full.
Reduce response times and automate frequently asked questions. HoverBot handles common inquiries around the clock. When issues become complex, it escalates them to a human agent with full context.
Provide real-time product assistance through API integrations. As a result, users can navigate features and troubleshoot issues instantly without waiting for support tickets.
Insights and updates on AI chatbots and automation
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By HoverBot Team
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How to set up conversational lead qualification that outperforms static forms: intent detection, scoring criteria, CRM sync, and the conversion rates to expect from real deployments.
By HoverBot Team
May 28, 2026 • 12 min read
How to structure content for RAG retrieval, keep it fresh, and use analytics to find gaps. Includes chunking strategies, metadata tagging, and a weekly maintenance workflow that keeps accuracy high.
By HoverBot Team
May 14, 2026 • 14 min read
Real outcomes from businesses using HoverBot in production
We reduced repetitive support load quickly after rollout. The biggest win was removing queue pressure without sacrificing response quality.
Operations Lead
Customer Support · APAC E-commerce Account (anonymized)
E-commerce · 20-50 support agents · APAC
Oct–Dec 2025
Oct–Dec 2025
Find answers to common questions about HoverBot
Trust Signals
GDPR Controls
Operational privacy controls and policy review cadence.
Encryption at Rest + Transit
Data handling pipeline uses encrypted transport and storage.
SOC 2 Type II In Progress
Control maturity roadmap currently active.
PII Masking
Sensitive entities can be redacted before model calls.
99.9% Uptime Target
Monthly availability objective for production workloads.
See HoverBot in action with our interactive demos, then start free. No credit card is required, and setup takes just minutes. You can also explore our resources or read our story to learn more about what we do.