WhatsApp AI Chatbot
Give customers accurate answers on the channel they already use. HoverBot is an AI chatbot for WhatsApp that resolves questions, captures leads, and escalates to humans, grounded in your knowledge base with guardrails and PII masking.
Why a WhatsApp AI chatbot
Answer instantly, 24/7
Customers message on WhatsApp and get accurate, knowledge-grounded answers in seconds, at any hour, in their own language.
Capture and qualify leads
Turn WhatsApp conversations into structured leads with intent detection and CRM sync, instead of letting inquiries sit unread.
Escalate to humans cleanly
When confidence is low or intent is high-value, the bot hands off to an agent with full context, no repeated questions.
Compliance built in
PII masking and guardrails run before model inference, so sensitive WhatsApp data is protected by default.
How it works
- Connect your knowledge. Point HoverBot at your help docs, FAQs, and product content so answers are grounded and accurate.
- Configure guardrails. Set topic boundaries, escalation triggers, and PII masking policies before you go live.
- Deploy to WhatsApp. Connect your WhatsApp Business account and route conversations to HoverBot. See the multi-channel deployment guide for setup details.
- Improve continuously. Closed-loop analytics cluster unresolved chats so the bot gets better every week.
Common use cases
Customer support
Resolve order status, returns, account, and how-to questions on WhatsApp with RAG-grounded answers from your help docs.
Sales & lead capture
Engage inbound buyers, answer product questions, and qualify leads directly in the chat your customers already use.
Appointments & reminders
Handle booking questions and routing on WhatsApp, with escalation to a human when the conversation needs it.
Launch your WhatsApp AI chatbot
See how HoverBot handles your real WhatsApp conversations, with guardrails and PII masking built in.
WhatsApp AI chatbot FAQ
What is a WhatsApp AI chatbot?+
A WhatsApp AI chatbot is an AI assistant that answers customer messages on WhatsApp automatically. Unlike rule-based flows, HoverBot uses RAG to generate accurate, knowledge-grounded answers, captures leads, and escalates to a human when needed.
How is HoverBot's AI chatbot for WhatsApp different from flow builders?+
Flow builders follow pre-built decision trees that break on unexpected questions. HoverBot understands free-form messages and answers from your knowledge base with source grounding, plus guardrails and PII masking that flow builders typically lack.
Is customer data on WhatsApp handled securely?+
Yes. HoverBot applies PII masking and DLP before model inference, keeps data isolated per tenant, and excludes customer conversations from model training.
Can the WhatsApp chatbot hand off to a human agent?+
Yes. When confidence is low or intent is high-value, HoverBot escalates to a human agent with full conversation context, so customers never have to repeat themselves.